This incident has been resolved. This issue was caused by an internal routing problem with one of our providers that caused some agents to fail to connect to the Vancouver PoP. The provider has identified and corrected this issue and traffic appears to have normalized.
Posted Mar 19, 2024 - 20:30 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 19, 2024 - 20:00 UTC
Update
The issue has been identified and we are working on addressing it. We are continuing to route new connections to alternate points of presence. An update will be posted in 1 hour if one is not available sooner.
Posted Mar 19, 2024 - 17:45 UTC
Update
We are continuing to route new connections to alternative points of presence. An update will be posted in 30 minutes if one is not available sooner.
Posted Mar 19, 2024 - 17:07 UTC
Update
We are continuing to investigate the issue. Existing connections to the Vancouver region will maintain their connection. New connections will be routed to the closest available point of presence (PoP). An update will be posted in 30 minutes if one is not available sooner.
Posted Mar 19, 2024 - 16:34 UTC
Investigating
We are currently investigating connection issues for some agents to our Vancouver PoP. If you are impacted, we advise utilizing other PoPs such as Seattle or Toronto while we determine a root cause.
Posted Mar 19, 2024 - 15:13 UTC
This incident affected: Secure Global Network (SASE) (Vancouver, CAN).