Delays in Agents connecting to SGN

Incident Report for Todyl

Resolved

This incident has been resolved.

Posted Sep 13, 2024 - 22:26 UTC

Monitoring

The fix has been applied globally, and all agents should see normal performance. We are continuing to monitor this closely.
If an agent still experiences delays in connecting to SGN, please reconnect it from the management portal, or the device itself.

Posted Sep 13, 2024 - 19:47 UTC

Identified

We are currently experiencing an issue with SGN connectivity. A subset of Agents are taking longer to connect. The problem is understood and a fix is being applied.

Posted Sep 13, 2024 - 19:24 UTC

This incident affected: Secure Global Network (SASE) (Secure Global Network).