SASE: Connectivity issues for agents connected to Miami PoP

Incident Report for Todyl

Resolved

This incident has been resolved.

Posted Nov 13, 2025 - 17:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 13, 2025 - 17:35 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 13, 2025 - 16:39 UTC

Investigating

We are aware of an issue affecting subset of SASE agents connected to Miami PoP. Impacted users may receive "connection refused" or similar message when accessing public websites. Our engineering team is actively investigating and working to identify the root cause.

Posted Nov 13, 2025 - 16:00 UTC

This incident affected: Secure Global Network (SASE) (Miami, FL USA).