Investigating Bogota Point of Presence (PoP) Connectivity Issue

Incident Report for Todyl

Resolved

This incident has been resolved.

Posted Jul 07, 2026 - 22:34 UTC

Monitoring

The connectivity issue with the Bogota Point of Presence (PoP) has been restored. We will continue to monitor to ensure no other issues.

Posted Jul 07, 2026 - 20:31 UTC

Identified

The connectivity issue was caused by a power outage from a third party provider. The provider is aware and currently working to restore power as soon as possible.

Posted Jul 07, 2026 - 19:51 UTC

Investigating

We are currently investigating connectivity issues with the Bogota Point of Presence (PoP). Devices will automatically route to the next nearest and fastest PoP and Static IP traffic will egress from the configured secondary location. Will update here as we the investigation continues.

Posted Jul 07, 2026 - 19:28 UTC

This incident affected: Secure Global Network (SASE) (Bogota, COL).