Our Houston (HOU) Point of Presence is now back online and operating normally. We have returned it to rotation, and all systems are functioning as expected.
We will continue to monitor the environment to ensure ongoing stability.
Posted May 06, 2025 - 16:52 UTC
Update
Our Houston (HOU) Point of Presence is currently offline. We have proactively removed the PoP from rotation while we work with the datacenter provider to restore service.
Most customers will not experience any disruption. However, customers who have configured only a single tunnel to the HOU PoP may experience connectivity issues until service is restored.
We will reintegrate the PoP into rotation once the datacenter is back online. Updates will be posted here as they become available.
Posted May 06, 2025 - 16:42 UTC
Identified
Our Houston (HOU) Point of Presence is currently offline. We have proactively removed the PoP from rotation while we work with the datacenter provider to restore service.
Most customers will not experience any disruption. However, customers who have configured only a single tunnel to the HOU PoP may experience connectivity issues until service is restored.
We will reintegrate the PoP into rotation once the datacenter is back online. Updates will be posted here as they become available.
Posted May 06, 2025 - 16:39 UTC
Investigating
We are currently investigating this issue.
Posted May 06, 2025 - 16:24 UTC
This incident affected: Secure Global Network (SASE) (Houston, TX).