Intermittent issue with agents connecting to SGN

Incident Report for Todyl

Resolved

The issue has been resolved. If any of your devices are still experiencing connectivity issues, please reconnect the agent or reboot the device.

Posted Sep 10, 2024 - 23:22 UTC

Monitoring

The fix has been applied to all SGN PoPs.

Posted Sep 10, 2024 - 22:15 UTC

Identified

We are experiencing an issue on 1 of the 3 protocols that is used to connect to SGN. The problem is understood, and a fix is being applied. This will primarily impact agents installed on Linux, Windows Server 2012, Windows 8 and older.

Posted Sep 10, 2024 - 22:00 UTC

This incident affected: Secure Global Network (SASE) (Secure Global Network).