LA PoP Packetloss and Routing Errors

Incident Report for Todyl

Resolved

This incident has been resolved.

Posted Sep 03, 2026 - 14:10 UTC

Monitoring

This incident appears to be directly related to the Cogent fiber cuts (https://ecogent.cogentco.com/network-status) that are impacting traffic in the region. We have seen improvements as traffic gets rerouted in the region, but it appears that the Aukland PoP is still impacted. We will continue to monitor and update as we have more information.

Posted Sep 02, 2026 - 17:50 UTC

Identified

Due to an upstream outage at the LA PoP, we are seeing intermittent connectivity challenges across several routes to other PoPs. We have identified the impacted routes and are working on options to improve performance. Will update as soon as we have more information.

Posted Sep 02, 2026 - 15:15 UTC

This incident affected: Secure Global Network (SASE) (Hong Kong, Singapore, SIN, Tokyo, JPN, Auckland, NZ).