Intermittent Portal session logout

Incident Report for Todyl

Resolved

This incident has been resolved.

Posted Jul 08, 2025 - 17:01 UTC

Monitoring

A fix has been applied, and the system is now fully operational. We will continue to monitor to ensure stability.

Posted Jul 08, 2025 - 16:27 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 08, 2025 - 16:27 UTC

Investigating

We are currently investigating an intermittent issue where some users are being logged out of the portal within a minute of logging in. Users experiencing this issue are able to log back in without further complications. If you experience an unexpected logout, please log back in to the portal. In most cases, subsequent login attempts will result in a stable session.
Note: This issue does not affect the security services provided by SASE or SIEM, which continue to function normally.

Posted Jul 08, 2025 - 16:09 UTC

This incident affected: Todyl.com & Management Portal.