Resolved -
This incident has been resolved.
Mar 13, 17:57 UTC
Update -
All the portal functions should be back to normal now. The new device registration can resume now.
Mar 13, 17:49 UTC
Monitoring -
A fix has been deployed to address the replication delays affecting policy change propagation, new device registrations, and device connections. These functions are returning to normal operation and we are continuing to monitor the environment to ensure sustained stability. All policy changes remain intact and will be fully applied as replication completes. New device registration can resume after incident resolution.
Mar 13, 16:46 UTC
Update -
SASE connectivity is not impacted. New agent registration and portal updates are delayed.
We will post updates in 30 minutes.
Mar 13, 15:48 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 13, 15:07 UTC
Investigating -
We are currently investigating elevated errors on SGN connectivity. The errors impact SGN connection and new device registration.
Mar 13, 14:24 UTC