All Systems Operational

Uptime over the past 90 days. View historical uptime.
Todyl.com & Management Portal Operational
90 days ago
99.99 % uptime
Today
Secure Global Network (SASE) Operational
90 days ago
99.99 % uptime
Today
Secure Global Network Operational
90 days ago
99.99 % uptime
Today
Amsterdam, NLD Operational
90 days ago
100.0 % uptime
Today
Ashburn, VA (Washington DC) USA Operational
90 days ago
99.99 % uptime
Today
Atlanta, GA USA Operational
90 days ago
100.0 % uptime
Today
Bogota, COL Operational
90 days ago
100.0 % uptime
Today
Boston, MA Operational
90 days ago
100.0 % uptime
Today
Bucharest, RO Operational
90 days ago
100.0 % uptime
Today
Chicago, IL USA Operational
90 days ago
100.0 % uptime
Today
Dallas, TX USA Operational
90 days ago
100.0 % uptime
Today
Denver, CO USA Operational
90 days ago
100.0 % uptime
Today
Frankfurt, Germany Operational
90 days ago
100.0 % uptime
Today
Hong Kong Operational
90 days ago
100.0 % uptime
Today
Houston, TX Operational
90 days ago
100.0 % uptime
Today
London, GBR Operational
90 days ago
100.0 % uptime
Today
Los Angeles, CA USA Operational
90 days ago
100.0 % uptime
Today
Madrid, ESP Operational
90 days ago
100.0 % uptime
Today
Miami, FL USA Operational
90 days ago
100.0 % uptime
Today
Milan, ITA Operational
90 days ago
100.0 % uptime
Today
Mumbai, IND Operational
90 days ago
100.0 % uptime
Today
New York, NY USA Operational
90 days ago
100.0 % uptime
Today
Paris, FRA Operational
90 days ago
100.0 % uptime
Today
Piscataway, NJ USA Operational
90 days ago
100.0 % uptime
Today
San Jose, CA USA Operational
90 days ago
100.0 % uptime
Today
São Paulo, BRA Operational
90 days ago
100.0 % uptime
Today
Seattle, WA USA Operational
90 days ago
100.0 % uptime
Today
Singapore, SIN Operational
90 days ago
100.0 % uptime
Today
Stockholm, Sweden Operational
90 days ago
100.0 % uptime
Today
Sydney, AUS Operational
90 days ago
100.0 % uptime
Today
Tokyo, JPN Operational
90 days ago
100.0 % uptime
Today
Toronto, ON CAN Operational
90 days ago
100.0 % uptime
Today
Vancouver, CAN Operational
90 days ago
100.0 % uptime
Today
Oslo, NO Operational
90 days ago
100.0 % uptime
Today
Johannesburg, South Africa Operational
90 days ago
100.0 % uptime
Today
Querétaro, Mexico Operational
90 days ago
100.0 % uptime
Today
Tel Aviv, IL Operational
90 days ago
100.0 % uptime
Today
Istanbul, TR Operational
90 days ago
100.0 % uptime
Today
Auckland, NZ Operational
90 days ago
100.0 % uptime
Today
Static IPs and Regions Operational
90 days ago
100.0 % uptime
Today
SGN Connect Mobile Agent Operational
90 days ago
100.0 % uptime
Today
NGAV/EDR Operational
90 days ago
100.0 % uptime
Today
SIEM Processing & Alerting Operational
90 days ago
99.97 % uptime
Today
SIEM Dashboard & Portal Operational
90 days ago
100.0 % uptime
Today
Todyl Community Operational
90 days ago
100.0 % uptime
Today
Todyl Community Gateway Operational
90 days ago
100.0 % uptime
Today
Bettermode AWS cloudfront Operational
Bettermode Gateway Service Operational
Bettermode Community Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 9, 2026
Todyl Cloud Environment Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 16:25 UTC
Verifying - Verification is currently underway for the maintenance items.
May 9, 15:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 12:00 UTC
Scheduled - We will be performing scheduled maintenance on our cloud environment. During this window, the management portal and the authentication service may be intermittently unreachable.
May 7, 02:44 UTC
May 8, 2026
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
May 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- London
- Amsterdam
- Frankfurt

Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.
Apr 24, 21:14 UTC
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
May 8, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 12:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- Sydney

Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.
Apr 24, 21:12 UTC
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
May 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 03:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- Atlanta
- Miami
- Dallas
- Houston
- Denver

Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.
Apr 24, 21:09 UTC
May 7, 2026
Intermittent data load errors in portal
Resolved - Intermittent loading errors were seen on portal between 3PM MT and 4PM MT. The errors affected SIEM search, SIEM dashboards, Cases alert data and SOAR playbook execution. The errors have been addressed since.
May 7, 21:00 UTC
SASE Scheduled Maintenance: Mexico PoP
Completed - The scheduled maintenance has been completed.
May 7, 16:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:36 UTC
Scheduled - We are performing scheduled maintenance on the Mexico Point of Presence (PoP). During this window, agents will not be able to connect to this PoP and will be redirected to nearest available PoP. Rest of the PoPs are operational.
May 7, 14:35 UTC
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
May 7, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- Newark
- Washington DC
- Chicago
- Boston
- Toronto

Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.
Apr 24, 21:02 UTC
May 6, 2026

No incidents reported.

May 5, 2026
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
May 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 05:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- Los Angeles
- Seattle
- San Hose
- Vancouver

Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.
Apr 24, 20:58 UTC
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
SIEM Processing & Alerting — Alert Volume Anomaly
Resolved - This incident has been resolved.
May 1, 22:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 21:58 UTC
Investigating - We are currently investigating an anomalous spike in alert volume affecting SIEM Processing & Alerting. Beginning at roughly 19:30 UTC a large number of cases were generated across a portion of partner tenants, associated with endpoint detection activity. The volume of alerts generated is inconsistent with expected baseline behavior.

Our engineering team is actively investigating the issue.
May 1, 20:41 UTC
Apr 30, 2026
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
Apr 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 03:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- Queretaro, Mexico

Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.
Apr 24, 20:54 UTC
Apr 29, 2026
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
Apr 29, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 15:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- Auckland
- Singapore

Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.
Apr 24, 19:56 UTC
Apr 28, 2026
Case creation
Resolved - Delays in case Creation and reporting issue is resolved.    System and MXDR team is fully up to speed in reviewing the delayed cases.  We are continuing to monitor but we consider the issue resolved.
Apr 28, 15:16 UTC
Update - We are continuing to investigate this issue.
Apr 28, 13:46 UTC
Update - We are continuing to investigate this issue.
Apr 28, 13:33 UTC
Investigating - We identified and resolved an issue that caused delays in case creation and scheduled reporting. No alerts were lost, and MXDR is actively reviewing and addressing all open cases. We are maintaining heightened monitoring until all delayed cases have been fully processed, reviewed, and addressed, and all scheduled reports have been delivered.
Apr 28, 13:29 UTC
Apr 27, 2026

No incidents reported.

Apr 26, 2026
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
Apr 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 20:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- Madris
- Milan
- Stockholm
- Bucharest

Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.
Apr 24, 19:47 UTC
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
Apr 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 03:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- Bogota
- New York
- Sao Paulo

Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.
Apr 24, 19:43 UTC
Apr 25, 2026
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
Apr 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 19:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- Oslo
- Tel Aviv
- Istanbul
- Paris
- Johannesburg


Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.

Thank you for your understanding and continued support.
Apr 24, 19:31 UTC
Todyl Cloud Environment Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 15:16 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 25, 15:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 14:00 UTC
Scheduled - We will be performing scheduled maintenance on our cloud environment. During this window, the management portal and the authentication service may be intermittently unreachable.
Apr 24, 21:23 UTC
SASE Scheduled Maintenance: Tunnels
Completed - The scheduled maintenance has been completed.
Apr 25, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 14:00 UTC
Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable.
- Tokyo
- Hong Kong

Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.
Apr 24, 19:40 UTC
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