Intermittent Packet Loss, Singapore
Identified - We have identified intermittent packet loss from a 3rd party provider across certain paths to and from the Singapore Point of Presence creating latency and degraded performance.
Dec 30, 2025 - 17:09 UTC
Uptime over the past 90 days. View historical uptime.
Todyl.com & Management Portal Operational
90 days ago
100.0 % uptime
Today
Secure Global Network (SASE) Degraded Performance
90 days ago
99.99 % uptime
Today
Secure Global Network Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NLD Operational
90 days ago
100.0 % uptime
Today
Ashburn, VA (Washington DC) USA Operational
90 days ago
100.0 % uptime
Today
Atlanta, GA USA Operational
90 days ago
100.0 % uptime
Today
Bogota, COL Operational
90 days ago
100.0 % uptime
Today
Boston, MA Operational
90 days ago
100.0 % uptime
Today
Bucharest, RO Operational
90 days ago
100.0 % uptime
Today
Chicago, IL USA Operational
90 days ago
100.0 % uptime
Today
Dallas, TX USA Operational
90 days ago
100.0 % uptime
Today
Denver, CO USA Operational
90 days ago
100.0 % uptime
Today
Frankfurt, Germany Operational
90 days ago
100.0 % uptime
Today
Hong Kong Operational
90 days ago
100.0 % uptime
Today
Houston, TX Operational
90 days ago
100.0 % uptime
Today
London, GBR Operational
90 days ago
100.0 % uptime
Today
Los Angeles, CA USA Operational
90 days ago
100.0 % uptime
Today
Madrid, ESP Operational
90 days ago
100.0 % uptime
Today
Miami, FL USA Operational
90 days ago
99.97 % uptime
Today
Milan, ITA Operational
90 days ago
100.0 % uptime
Today
Mumbai, IND Operational
90 days ago
100.0 % uptime
Today
New York, NY USA Operational
90 days ago
100.0 % uptime
Today
Paris, FRA Operational
90 days ago
100.0 % uptime
Today
Piscataway, NJ USA Operational
90 days ago
100.0 % uptime
Today
San Jose, CA USA Operational
90 days ago
100.0 % uptime
Today
São Paulo, BRA Operational
90 days ago
100.0 % uptime
Today
Seattle, WA USA Operational
90 days ago
100.0 % uptime
Today
Singapore, SIN Degraded Performance
90 days ago
100.0 % uptime
Today
Stockholm, Sweden Operational
90 days ago
100.0 % uptime
Today
Sydney, AUS Operational
90 days ago
100.0 % uptime
Today
Tokyo, JPN Operational
90 days ago
100.0 % uptime
Today
Toronto, ON CAN Operational
90 days ago
100.0 % uptime
Today
Vancouver, CAN Operational
90 days ago
100.0 % uptime
Today
Oslo, NO Operational
90 days ago
100.0 % uptime
Today
Johannesburg, South Africa Operational
90 days ago
100.0 % uptime
Today
Querétaro, Mexico Operational
90 days ago
100.0 % uptime
Today
Tel Aviv, IL Operational
90 days ago
100.0 % uptime
Today
Istanbul, TR Operational
90 days ago
100.0 % uptime
Today
Auckland, NZ Operational
90 days ago
100.0 % uptime
Today
Static IPs and Regions Operational
90 days ago
100.0 % uptime
Today
SGN Connect Mobile Agent Operational
90 days ago
100.0 % uptime
Today
NGAV/EDR Operational
90 days ago
100.0 % uptime
Today
SIEM Processing & Alerting Operational
90 days ago
100.0 % uptime
Today
SIEM Dashboard & Portal Operational
90 days ago
100.0 % uptime
Today
Todyl Community Operational
90 days ago
100.0 % uptime
Today
Todyl Community Gateway Operational
90 days ago
100.0 % uptime
Today
Bettermode AWS cloudfront Operational
Bettermode Gateway Service Operational
Bettermode Community Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 30, 2025

Unresolved incident: Intermittent Packet Loss, Singapore.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025
Portal Trial: User Authentication
Resolved - This incident has been resolved.
Dec 22, 22:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 22, 22:03 UTC
Update - We have identified the issue and a mitigation is available. We will provide a final update once we are the issue is fully resolved.
Dec 22, 20:44 UTC
Identified - We are currently experiencing issues with user logins for trial accounts. Users who have completed registration are unable to sign in to their accounts. We are working to fix remediate this issue.

This only impacts trials.
Dec 22, 18:16 UTC
Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Intermittent Todyl Login Challenges
Resolved - This incident has been resolved.
Dec 19, 23:02 UTC
Identified - We have identified a login issue impacting users who unsuccessfully attempted to login between last night and this afternoon that we are currently working on correcting. If you are having other login issues and have tried clearing your browser cache but continue to have issues please email us directly at support@todyl.com.
Dec 19, 20:56 UTC
Monitoring - If you are experiencing issues logging into the Todyl Portal, please try clearing your browser cache. If you continue to have issues after that, please email us directly at support@todyl.com
Dec 19, 15:10 UTC
Dec 18, 2025
Planned maintenance for Todyl authentication service
Completed - The scheduled maintenance has been completed.

** If you experience any issues logging in, please clear your browser cache. If you continue to have any other issues please contact support@todyl.com. **
Dec 18, 22:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Dec 18, 21:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 17:00 UTC
Scheduled - Starting tomorrow, users may notice a new login experience when accessing the Todyl Management Portal. This is part of a larger effort to revamp our authentication service in preparation for our Portal SSO launch in early 2026. Existing users will still be able to access the portal with your existing Username & Password, and all existing user management functions (i.e. Invite new user, change password, reset MFA, etc.) will continue to work as expected. The one change with this release is that new users will now be required to enable MFA for an increased level of security.
Dec 18, 02:49 UTC
Dec 17, 2025
SIEM: Search Delays
Resolved - This issue has been resolved.
Dec 17, 18:07 UTC
Identified - We have identified an issue causing delays in SIEM events being available for search. These events become searchable after a small delay. This only impacts a few types of events. We are working to remediate this issue.

What is NOT impacted:
* Event ingestion continues normally
* Detection rules are functioning as expected
* Case management is functioning as expected
* Endpoint security remains fully operational
Dec 17, 15:57 UTC
Dec 16, 2025

No incidents reported.

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