Agent Connection Issues - Vancouver Region
Incident Report for Todyl
Resolved
This incident has been resolved.
Posted Apr 17, 2024 - 20:37 UTC
Monitoring
A fix has been implemented and we are monitoring results.
Posted Apr 17, 2024 - 20:19 UTC
Identified
The issue has been identified and a fix is being implemented. Agents with current connections to the Vancouver region will maintain them while new agent connections will route to the closest available region temporarily.
Posted Apr 17, 2024 - 19:43 UTC
Update
We are continuing to investigate this issue and the Vancouver region has temporarily been removed from the connection pool. Another update will be provided in 30 minutes or less.
Posted Apr 17, 2024 - 19:30 UTC
Investigating
We are currently investigating agent connection failures to the Vancouver region. An update will be provided in 30 minutes or less.
Posted Apr 17, 2024 - 19:00 UTC
This incident affected: Secure Global Network (SASE) (Vancouver, CAN).
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